General Conditions of Sale

These General Conditions of Sale (hereinafter “General Conditions”) are about the guidelines of purchasing products and services, undertaken remotely and made available through internet, on the site www.flexie.it (hereinafter , the “Website”) in compliance with the Italian legislation, in Legislative Decree 206/2005, and following changes and additions (hereinafter, the “Consumer Code”). For the purposes of these General Conditions of Sale, the expression “Flexie” will always indicate the ACM SPA company, with registered office in Via Pradone 48 26010 Località San Benedetto ( CR ) – VAT number 01360290199. ACM SPA is the owner of the www.flexie.it site (the “Website”). The consumer who accesses the Website to make purchases (hereinafter “Customer”) is required, before sending the order, to carefully read these General Conditions which have been made available on the Website and which will be available for consultation at any time by the Customer, even through the link contained in the confirmation email of each order to ensure that it is reproduced and stored.
These General Conditions of Sale regulate the sales of the products listed on the site, starting with the registration of the order. They are applied to all sales made through Internet, mail and e-mail. If these conditions change for a specific selling method, these changes will be mentioned in detail. The purchase of all products on the site is governed by these General Conditions of Sale which comply with Legislative Decree 185/1999 on distance contracts.
The fact that the customer accepts the general conditions of sale before confirming his order on the site, automatically entails reading and accepting the above. These Conditions are applied excluding all the other clauses, except for all the special agreements complied in writing and signed by both parties. Upon request, these regulations can be sent by e-mail, fax or mail.
The site undertakes to show at its best the essential features of products. Please note that since these are customized products produced ad hoc following the order, the pictures of the products published on the site are purely indicative. Flexie realizes products on the basis of the print files sent by the customer. The order must be considered not completed until receipt of payment and, if applicable, the loading of the print file by the user. The aforementioned files must be sent in the formats indicated in the guidelines, and must correspond to the requirements listed therein. It can’t be guaranteed an optimal print of the files that do no have the required features. Therefore the Customer is required to carefully check the files before send them, as Flexie does not perform spelling checks, the positioning of the elements, checks for errors, omissions or defects in the data transmitted by the customer and printed. Flexie will not verify the contents except in relation to the technical specifications and graphic compatibility with the requested specifications. The Customer assumes full responsibility for any shortcomings and errors resulting from the production of the assignment, on the basis of a file not suitable for printing due to the Customer’s fault to comply with the printing requirements indicated in the guide lines. If files do not meet the requirements set out in Flexie guidelines, the order will be markked as waiting to receive correct files. Regarding this, Flexie Graphic Department, in charge of manually reviewing each design provided by the Customer, will get in touch with the latter if issues that could affect printing quality are remarked. Following the description of the specific technical issue, the Customer can purchase the Advanced file verification Service or the Basic graphic design service on the basis of the entity of the issue, or they will have to autonomously amend and optimise files to start the order production. If the Customer chooses to proceed with the order production using print files that are not compliant to standards, Flexie will not be held accountable in any way of possible imperfections or deviations. When an order is placed, the user guarantees that he has all the authorizations and rights necessary for the use, transmission and disclosure of the data and images sent to Flexie, for the purpose of subsequent printing, with specific reference the content of the texts and images transmitted.
The price applied to the products is the one in force at the time (date and time) when the purchase order is made. The prices are expressed in Euros and are to be understood net of VAT number as well as any taxes, duties and tax charges of any type applicable to the contract, which are charged to the customer. The costs necessary for shipping and any ancillary costs are borne by the buyer too. Pay attention: all prices are given subject to any typing errors. The site reserves the right to apply different sales lists based on the features of the customer.

The characteristics and price of the various products offered for sale on the Site (hereinafter the “Product” or “Products”) are indicated in the section relating to each Product. Once the form has been completed and the payment has been submitted, you will be contacted by one of our technicians to complete the insertion of the order on the website. During the order completion phase, the Customer is required to:

 

(i) share the billing and shipping details of the goods
(ii) carefully reread the Terms and Conditions of Sale, in all their parts, before confirming the order.

 

By submitting the order or accepting the offer via email, the Customer acknowledges and declares that they have reviewed all the information provided during the purchase procedure and fully accept these General Terms and Conditions and payment terms transcribed herein.

The contract stipulated between ACM SPA and the Customer must be considered concluded with the acceptance of the order by the Website. For all orders placed on the website, an order summary e-mail will automatically be sent to the address indicated by the Customer. For orders placed via e-mail, the summary e-mail will be valid as an order confirmation and accompanied by a proforma document. The user is responsible for the completeness and correctness of the order. All the orders must be completed in all their parts and must contain all the details necessary to be processed correctly. In case of problems made from customer faults (incorrect addresses, products purchased incorrectly), the site will not be considered responsible. Invoicing, delivery data and technical features of the purchased product (e.g. size, feature, material etc.) cannot be amended after placing the order. If the customer notices any mistake, please contact Customer service at help@flexie.it to arrange potential extraordinary amendments.
The payment of the goods, in its entirety, must take place at the same time as the order, by credit card, PayPal, Amazon Pay or bank transfer. If the customer chooses Bank transfer as payment method, payment must be made by 3 working days from order placement date, apart from exceptional cases previously communicated and agreed. Payment proof will have to be received via email at help@flexie.it If payment or payment proof is not received by 3 working days, the order will be cancelled and sale conditions applied will be lost. Acceptance of the order will take place when Flexie confirms that the sum has been credited in its favor. To this end, the company reserves the right not to accept any order in the absence of regular and effective payment; in this case, the order will be automatically canceled, giving notice to the customer. If you buy with Scalapay, you receive your order immediately and pay in the number of instalments you have chosen. You acknowledge that the instalments will be assigned to Incremento SPV S.r.l., related parties and their assignees, and you authorise such assignment.
Goods purchased through the site are delivered exclusively by express courier. If interested in collection at the production site, the customer must make an explicit request by email to help@flexie.it. The delivery date will be updated as soon as the design is approved. Therefore, the calculation of the days for shipping (which are considered working days) will be made from the date of design approval, in accordance with the production priority selected. The delivery date may be delayed due to technical production problems, as purchased products are manufactured and customised specifically for each customer.
When placing an order from outside the European Union (“EU”), as these are international shipments, the buyer is the official importer of the goods and therefore as the person responsible for importing the goods must comply with all laws and regulations of the destination country. Items shipped outside the European Union (“EU”) may be subject to taxes and customs duties in the country of destination (“Import Charges”). The recipient of the shipment will be the importer of the goods into the destination country and will be responsible for all import costs.
With reference to the Products for which collection is planned and to the Products shipped by courier for which the destination of the goods was unknown (the courier was unable to deliver for reasons attributable to the buyer) after 30 (thirty) days from the notice ” ready goods pending” sent to the Buyer, the Seller will have the right to terminate the Contract by retaining the amounts already paid by the Buyer as a lump sum compensation. This does not affect the Seller’s right to avail himself of the legal remedies in relation to the Buyer’s default.

Upon delivery, the customer has the burden of verifying the external integrity of the wrapping. Any delays in delivery or the presence of external damages must be immediately reported to the carrier making the delivery and, in any case, confirmed by e-mail at help@flexie.it within 8 days. By affixing the signature on the courier delivery note, the recipient will not be able to notify the external features of the delivered goods.

In the presence of intact packaging, the customer must, in any case, under penalty of forfeiture, report any defects in the delivered goods or any shortcoming, partial or different supply of all or part of the order commissioned within the term of days 8 from receipt of the product. The complaint must be sent to Flexie by e-mail at help@flexie.it. Any returns will be accepted only if previously agreed and with shipping paid by the customer.

In no case, Flexie will take into consideration defects based on the aesthetics of the product. The discrepancy of colors between the product created on the web platform and the final product will not be considered a defect, modifications may be generated based on the printing processes and between different orders or reprints. The size and quality of the product content depends on the size and quality of the content sent to Flexie by the customer.

 

No guarantee is recognized for any design fault made by the customer during the product creation phase on the web platform, including any spelling, punctuation and syntax errors, as well as for incorrect choice regarding product finishes, quantities or type. The guarantee will not apply when the customer or third parties have carried out work on the products, without being previously authorized by Flexie.

The defective goods, if there are no problems due to normal wear and tear, incorrect use, inadequate storage or evident tampering, will be repaired or replaced for free, only if returned carriage paid at the Flexie headquarters, indicating the reason in the accompanying document and the details of the relative invoice.

The shipping costs for the return of goods are totally in the charge of by the customer. The website recommends the insured shipping as the return journey is under the complete responsibility of the Customer.

 

Pay attention: the successful outcome of the refund of the returned goods could be compromised if the site:

 

– does not receive goods;

– receives the package containing goods NOT in perfect condition or damaged;

– receives incomplete goods.

Taking into account the complexity of the industrial production process, the quantitative tolerance on the quantity ordered is expected to be +/- 10%. This final deviation is possible and if it occurs, it will be promptly communicated to the buyer.

Here below we state the technical production limits for the materials we use. We would like to point out that these limits may not occur at all, but in the event that one of the conditions presented occurs, Flexie cannot be held responsible, as this refers to manufacturing tolerances beyond our control.

 

All materials
In the sealing areas near the ziplock and on the bottom of the pouches, some colours, especially the dark ones, may slightly turn towards the predominant colour of the shade.

 

Misalignment

Since the graphic files are printed in series one next to the other before pouch cutting and forming phases and that the material can oscillate by some millimeters during production, minimal design misalignments can occur to the extent of +/- 1mm on the width of the pouch. On such occasions, on one side of the pouch a part of the other side of the design could be visible.

Please find below production tolerances regarding the main pouch specifics:

Pouch width: +/- 2mm
Pouch Height: +/- 2mm
Ziplock placement: +/-1 mm from the open side of the pouch
Easy open placement: +/-1 mm from the open side of the pouch
Eurohole placement: +/-1 mm from the open side of the pouch
Sealings width: +/- 2 mm

 

Materials that contain paper

In the sealing areas near the ziplock and on the bottom of the pouch, there could be some colour variations due to the heat sensitivity of inks used during digital printing. Specifically, this sensitivity can cause the melting of colour pigments that originate stains or chromatic variation areas. These variations are more evident when the colour hue is darker (and, therefore, the printed ink accumulation is higher). It is not possible to anticipate which is going to be the shade the colours will tend to, because it depends on the composition of that specific colour that is on the sealing areas. In order to avoid this possibility and to avoid influencing the aesthetic rendering of the pouches as much as possible, we urge you to contact our Flexie Graphic Department in advance and you will get all the necessary technical tips and suggestions to amend your design.

 

The cut made at the top of the pouch may have small imperfections due to the type of cut and the physical properties of the paper material.

 

Due to the inherent properties of paper, such as its natural porosity, dots may appear on the surface of pouches, especially in the case of designs with solid backgrounds and dark colours.

In the case of its own responsibility, Flexie will be obliged to compensate only the emerging damage, with the express exclusion of the loss of profit and, in any case, the sum to be compensated can never be higher than the amount paid by the customer in relation to the products to which report the damage. In no case, Flexie can be considered responsible for any further damage, material and immaterial, indirect such as: loss of data, violations of intellectual property right, violation of the right of image, suspension, interruption or loss of services, delays or interruptions in access to the site, losses or responsibilities deriving from causes not attributable to the will of Flexie, etc.

The regulations on the right of withdrawal is not applied to individuals who make purchases for purposes related to their professional or entrepreneurial work, or purchase products with a billing request, as holders of a regular VAT number.

 

The right of withdrawal does not apply to relationships concluded and governed by these General Conditions of Sale, in conformity with art. 55, paragraph 2, letter c, of the Consumer Code, which excludes this right in cases of goods’ supply made to measure or clearly personalized.

At any time Flexie, at its unquestionable judgment and without any prior notice, may cancel the user’s registration from its website, as well as modify any content present, transmitted or stored on its website.
The sales contract between the customer and the website is concluded in Italy and governed by Italian law. For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is the one of the registration hole of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively the one of the registration hole of the ACM SPA head office.
The site reserves the unquestionable right to modify these General Conditions of Sale at any time, therefore Customers are invited to read them before each purchase.

It means any event that is unpredictable and independent of the direct will of the Contracting Parties, beyond their control and to which it is not possible to promptly remedy adequately (e.g. calamities or adverse natural events such as heavy snow, landslides, floods, national strike of the transport and / or agitation of the customs authorities, interruption of communication routes, war conflict, act of terrorism and sabotage, riots and popular riots, commercial embargo, fire, gas leaks, impedimental measures by governmental or fiscal or customs authorities, suspension in the supply of raw materials, equipment, electricity, motive power, fuel, work performance at regional or national level).

 

Upon the occurrence of a Force Majeure event, the obligations of parties that cannot be fulfilled due to this cause will be considered automatically suspended, without penalty, for the duration of the Force Majeure status.

 

Both parties undertake to take the initiatives in their power to try to ensure, within a short time, the normal fulfillment of their respective obligations.

 

If the parties are unable to perform the services for a period of time longer than 3 (three) months due to the continuation of the Force Majeure event, they will consult to adopt the appropriate determinations regarding the Contract.

The possible total or partial inapplicability of a clause of the General Conditions is without prejudice to the validity of the other clauses.

 

The data shown on the offers, catalogs, circular letters, advertisements, such as dimensions / weights, prices, general delivery terms, etc., are purely indicative and do not constitute a commitment by the seller

Pursuant to art. 13 of the European Data Protection Regulation, ACM SPA, as data controller, informs that the personal data acquired with reference to the established commercial relationships will be processed in compliance with current legislation. By signing and stamping these General Conditions, the buyer also declares to have read the Privacy Policy issued by ACM SPA pursuant to art. 13 GDPR, which is considered an integral part of the sales contract. For further information on this, it is possible to consult the “Privacy” regulation of ACM S.p.A. which is the data controller.

© Flexie - Pack your way 2026

Designer & Partner

HUD Agency